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The Customer Perspective: Data-Backed Insights into UK Rail Replacement Performance
Rail customers’ expectations are rising, but current disruption and replacement services are falling short, often leaving passengers stranded, poorly informed, or out of pocket. Research shows that most customers feel disruption management has stagnated or worsened, with many calling for cheaper replacement tickets, more frequent services and clearer communication. Poor coordination and sub‑standard replacement services […]
Decarbonising Transport: How ComfortDelGro’s Rail Operations Power a More Sustainable Tomorrow
Share to: ComfortDelGro’s rail business advances its environmental efforts and helps define the future of transport As cities race towards net-zero goals, rail is emerging not just as a mode of transport but as a critical part of how cities reduce emissions. Electrified rail networks offer a cleaner alternative to private vehicles and reduce road […]
Building Rail Excellence: Where Cutting Edge Technology Powers a Maintenance-Focused Culture
Share to: How innovation and the smart use of technology augment ComfortDelGro’s edge in the rail business, enhancing customer experience, safety and inclusiveness Since the launch of Singapore’s North East Line (NEL) in 2003, as the world’s first fully automated and driverless heavy rail metro system, ComfortDelGro and its subsidiary SBS Transit have continuously adapted […]
The Singapore experience goes global — Building on two decades of excellence in the rail industry
Share to: How ComfortDelGro is progressing in the rail industry and delivering value to customers worldwide It has been 21 years this June since Singapore’s North East Line (NEL), opened its doors as the world’s first fully automated and driverless underground heavy metro system. For ComfortDelGro and its subsidiary SBS Transit, this milestone marked the […]